The document flow
From receipt to resolution, in four steps
01
Submission
A citizen or office submits a document through the system or at intake. Each filing is recorded with its date, sender, and subject so nothing enters the process unnamed.
02
Registry and assignment
Staff register the document, assign it a reference code, and route it to the desk responsible for the next action. The responsible desk is always visible on the record.
03
Review and processing
The assigned desk reviews the document, requests any missing information, and records each action taken. Pending steps are shown clearly so the file keeps moving.
04
Final delivery
Once the procedure is resolved, the outcome is recorded and the document is delivered or archived. The full history remains available for future reference.
Following your document
Tracking, status, and what to prepare
Every filing has a reference code that shows where it stands without a visit to the office.
Tracking number
A code for every filing
Each document receives a unique tracking number at registration. Enter it to see the current desk and the action pending on your file.
Status updates
Each step is recorded
When a desk receives, reviews, or completes a document, the change is logged with its date. The status reflects the latest recorded action.
Required documents
Prepare before you file
Gather the identification, the completed request form, and any supporting attachments listed for your procedure. Missing items are flagged during review so you can respond quickly.
Questions about an ongoing procedure?
Send us your reference code and a short description, and our team will point you to the next step.